Terms and conditions

Delivery

  • Delivery within Australia will be charged at a flat rate of $11.95.  Free standard delivery will be provided on orders of $150 or more.
  • Delivery to WA Metro is normally 1-2 business days whilst delivery to all other states within Australia is generally 5-7 days.  Please note some regional QLD, NT and TAS can take longer.
  • Contact us if you need a products delivered sooner than standard shipping and we will be happy to quote an express service.

Delivery Address

Goods will be delivered to the address specified as the delivery address.  Please ensure all contact and delivery details are correct when placing your order.  Any costs associated to resend an order due to an incorrect delivery address or from not picking up from the Post officer / Courier Depot will be charged.

Returns

100% Satisfaction Guarantee

If there is anything unsatisfactory with your product please let us know via your [email protected]

We will be happy to help resolve any problems. Our aim is for every customer to be 100% satisfied.

Returns are accepted 14 days after receipt of your order.

1. Factory Fault? Full Refund or replacement offered if Item is faulty. Original label and packaging must be kept.

2. Item Damaged in Transit? Original label and packaging must be kept to for replacement / insurance claim.

3. Change of mind or purchased the wrong product – Buyer Pays return Postage, Products must be received in a saleable condition and have all original packaging. A partial refund will be provided which is the cost of purchase less the cost of our shipping cost. Please take these costs into consideration.

4. If an order is returned to sender (RTS) due to either specifying the wrong delivery address or not collecting in time from the post office/collection point a refund for the order less our cost to ship will be applied.

All returns need to be approved prior to returning.

Lastly thanks for taking the time to read our terms & conditions.  If you have any questions please contact us and we will go the extra mile to resolve any issues.